⇢ Implemented a system for sending One-Time Passwords (OTPs) and appointment reminders through Whatsapp, resulting in a more convenient and efficient method of communication for patients. Increased patient attendance rate by 80% through timely and personalized reminders, leading to improved patient outcomes. ⇢ Spearheaded the implementation of a system for sending laboratory results and prescriptions through Whatsapp, reducing turnaround time for patients to receive important medical information. Improved patient satisfaction and convenience by 60%, leading to increased patient retention and referrals. ⇢ Developed and executed strategies to improve the accessibility of healthcare services for patients with disabilities, resulting in a more inclusive and equitable healthcare experience for all patients.

⇢ Collaborated with Engineers and Designers to enhance user experience on a platform running on Mpesa, a leading payment platform in East Africa, built using the mini-program development program. Worked to improve the user journey, resulting in increased engagement and improved customer satisfaction. ⇢ Successfully implemented social authentication using Google and Facebook, reducing bounce rates and increasing the average site time for users. This streamlined the login process for users and improved the overall user experience. ⇢ Developed and implemented an automation solution for extracting health data, which was utilized by the patient engagement and data team to gain valuable insights into user needs. This approach significantly improved data collection processes and enabled more targeted and effective patient engagement. ⇢ Worked directly with the Head of Product, internal teams, and external partners to address issues related to healthcare accessibility and develop solutions on top of a futuristic health tech platform. Collaborated with cross-functional teams to identify and implement strategies to improve healthcare access and outcomes for all users.

⇢ Collaborated with cross-functional teams to develop a Community Health Workers application that provided digital healthcare access to underserved communities in urban slums and rural areas. This innovative solution bridged the gap for patients who lack access to smartphones or the internet, enabling them to take online consultations with qualified health workers. ⇢ Implemented a comprehensive approach to ensure code quality in frontend development, including establishing style guides, enforcing strict linting rules, and implementing workflows.